Tailor-made journeys to India and the Subcontinent

+91 93191 00261 / 93191 00262   info@emmahornetravel.com

Terms and Conditions

This website at www.emmahornetravel.com (the Website) is owned and operated by EMMA Horne Travel. PLEASE READ ALL TERMS AND CONDITIONS CAREFULLY BEFORE MAKING ANY BOOKING THROUGH THIS WEBSITE.

LEGAL CONTRACT
When you click to make a booking with us legal obligations arise and your right to refund of monies charged to your credit card or paid in any other way agreed by us is limited by our terms and policies and by the conditions of each particular supplier. You must not make any booking through the Website unless you understand and agree to all our terms and policies. If you do not accept the terms stated here, do not use this Website and our services.

SPECIAL CONDITIONS FOR PRODUCTS AND SERVICES:
The terms displayed on this Website apply generally to all the products and packages sold by Emma Horne Travel. Most travel products and services also have additional conditions applying to them because airlines, hotels, wholesalers and other travel suppliers have various other terms and conditions relating to the purchase of these goods and services, which may or may not be displayed. For example, suppliers often limit or exclude liability in respect of death, personal injury, delay and loss or damage to baggage, however we do not have those conditions to display on this Website. It is your responsibility to contact the relevant travel supplier directly to obtain all applicable terms and conditions before making a booking through Emma Horne Travel. There are numerous terms and conditions established by travel suppliers or other third parties affecting most advance purchase and other discounted travel products and services, which involve substantial cancellation or amendment fees, and in some instances there are no refunds whatsoever on cancelled holidays and/or air tickets and other products and services should you need to amend or cancel your travel plans. If you have any queries regarding these fees please do not hesitate to contact our office.

SUPPLIER ALTERATIONS TO TOUR ITINERARIES:

SERVICE FEES:
Emma Horne Travel service fees may apply to bookings made online or via the Emma Horne Travel office representative or authorized agents. Your Emma Horne Travel consultant can provide you full details on request.

FARESAND PRICES:
All airfares and prices quoted are subject to availability at the time of booking. Prices are subject to change until full payment and tickets are issued. Prices are quoted per person unless Emma Horne Travel advises otherwise. The prices set out on the Website may not include taxes, airport charges, and other additional costs, such as fuel levies, surcharges for internet bookings and seasonal surcharges. You will be notified of applicable taxes, airport charges and other charges when you have made a booking with Emma Horne Travel and your booking is confirmed.


PASSPORT AND VISAS:
It is the responsibility of the individual traveler to check passport, visa and health requirements. All travelers departing and arriving in India require a passport and it is recommended to have a minimum validity of 6 months. An Indian re-entry visa is required for those travelers traveling on a foreign passport. We are happy to provide assistance.


YOUR USE:
·You agree to only use the Website for purposes permitted by these terms. You are responsible for all equipment and software used to access the Website.

You must not:
· Use the Website directly or indirectly for any activity which breaches any laws, infringes a third party's rights, is unlawful, or breaches these terms.

·      Use the Website directly or indirectly, or use any service provided on the Website, to conduct surveys, contests, pyramid schemes, or send chain letters, junk email or any other duplicative or unsolicited messages (commercial or otherwise).

·      Attempt to gain illicit access to the Website or use another person's name, registration account or password.

·      Create a false identity for the purpose of misleading others as to the identity of the sender or the origin of a message.

·      Tamper with, hinder the operation of or make unauthorized modifications to the Website.

·      Knowingly transmit any virus or other disabling feature to the Website.

·      Advertise or offer to sell or buy any goods or services on the Website.

·      Collect information about others, including email addresses, without their consent.

The Website may contain links to external websites. Those websites are not part of the Website and, unless otherwise indicated, are not under our control. We have no responsibility for the contents of any linked websites and you access them at your own risk. We may monitor, review, retain and/or disclose any information on the Website as necessary to satisfy any applicable law, regulation, legal process or governmental request.

SECURITY:
The online booking facilities on this Website utilizes Secure Sockets Layer(SSL) encryption to help ensure the security of all online booking transactions. SSL encryption is automatically enabled whenever you submit information to us via the internet.

ILLUSTRATIONS:
Photographs and illustrations and other promotional material on this Website are for promotion purposes only. They do not represent any benefit that will be included in any arrangements made by you.

INTELLECTUAL PROPERTY:
Unless otherwise indicated, copyright in the Website and content included on the Website belongs to us or our licensors. All rights are reserved. You are provided access to the Website only for your personal and non-commercial use. Subject to applicable laws, you must not, without our permission:

·      store, distribute, perform, communicate to the public, adapt or create derivative works from any part of the Website; or

·      commercialize any information or services obtained from the Website. The trademarks used on the Website (if any) are our trademarks or the trademarks of a third party. Nothing on the Website should be construed as granting any license to use any trademark without the permission of the owner.

You must not use any of our trademarks:

·      As or as part of your trademarks.

·      In connection with goods or services which are not ours.

·      In a manner that may be confusing, misleading or deceptive.

·      In a manner that disparages us or our information or services or the Website.


NEWSLETTER SUBSCRIBERS:
Emma Horne Travel  will send an email newsletter to people who enter their email address in the “subscribe to our newsletter” box of this Website. The newsletter will be sent out monthly to the advised e-mail address and contain the latest travel deals, news and promotional material. On occasion we may send additional newsletters to alert members to special offers or limited release specials. Your individual email address is not used for any other purpose and will not be supplied to a third party. Should any recipient of our newsletter wish to unsubscribe they can do so by emailing us info@emmahornetravel.com

WEBSITE CONTENT DISCLAIMER:
Emma Horne Travel have taken all reasonable steps to ensure the accuracy of the information on this Website. However we can give no warranty regarding the accuracy or completeness of the content of this Website. Emma Horne Travel is not liable for any loss or damages (whether direct, indirect, special, consequential or otherwise) arising out of errors, inaccuracies or omissions in the content contained in this Website. Emma Horne Travel is not liable for distortion of data arising from any technical fault including transmission errors, technical defects, interruptions, third party intervention or viruses.

EXCLUSION OF LIABILITY:
Emma Horne Travel cannot guarantee that this Website shall be available on an uninterrupted basis and we will not be liable for any losses, costs or damages resulting from this Website not being accessible or for delays in access. To the extent permitted by law, all warranties, conditions and representations about the Website, the availability for your access and use of the Website or the services and the information provided on the Website are excluded. If a term is implied by law into these terms and the law prohibits provisions in a contract excluding or modifying liability under that term, then it will be included in these terms. However, our liability for breach of such term will, to the extent permitted by law, be limited, at our option, to the supply of the relevant services again or the payment of the cost of having the services supplied again. To the extent permitted by law, we and our officers, employees, agents or related bodies corporate will not be liable in any way(including in contract, for negligence or otherwise) for any loss, damage ,costs or expenses suffered by you or claims made against you in connection with:

USE OF YOUR INFORMATION AND MATERIAL:
We are committed to protecting your privacy online. If you post messages on the Website, or send us any feedback, suggestions, ideas or other materials in relation to the Website, you agree that we can use, reproduce, publish, modify, adapt and transmit them to others free of charge and without restriction, subject to our obligations in relation to privacy, as set out in the Emma Horne Travel Privacy Statement. Emma Horne Travel Privacy Statement explains in general terms how we protect the privacy of your personal information. Although our preferred local suppliers have privacy policies in accordance with applicable privacy laws, you accept that some third parties can be located overseas e.g. hotels, car rental companies, etc, and may not have in place equivalent privacy policies. When you click on links to other websites, we encourage you to read their privacy policies. Their standards may differ from ours.

TERMINATION:
 We may suspend, terminate or limit your access to the Website, effective immediately, if, in our reasonable opinion, you breach any of these terms. We may at any time suspend, limit or terminate:

·      any service provided on the Website; or

·      all access and use of the Website.


COOKIES:
"Cookies" are a standard for storing small pieces of data on your computer. Any web server (including this one) may store one or more cookies in your browser or request your browser to transmit the data to the Web server. We may use cookies to control the display of advertisements, to track usage patterns on the Website to personalize information to improve service for you on your subsequent visits to the Website. We can provide this function by placing a cookie on your computer. Our cookies may contain personal information and such cookies may be shared with our related bodies corporate. Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers. You may disable the use of cookies on your web browser. However, if you set your browser to refuse cookies, some portions of the Website may not function properly, and your use of the Website may be restricted. While your individual information is protected as outlined above, we reserve the right to use aggregated, anonymous data about our users as a group for any business purpose.


PRIVACY POLICY:
The User hereby consents, expresses and agrees that he/she has read and fully understands the Privacy Policy of Emmahornetravel.com in respect of the Website, as set out in Annex 2 the User further consents that the terms and contents of such Privacy Policy are acceptable to him/ her.

TERMINATION OF AGREEMENT AND SERVICES:
Either the User or emmahornetravel.com may terminate this Agreement and a Service with or without cause at any time to be effective immediately.

The User agrees that Emmahornetravel.com may under certain circumstances and without prior notice, immediately terminate the User's user id and access to the Website/Services. Causes for termination may include, but shall not be limited to, breach by the User of this Agreement or the TOS, requests by enforcement or government agencies, requests by the User, non-payment of fees owed by the User in connection with the Services as specified in the applicable TOS.
·      
NOTICES:
All notices and communications (including those related to changes in the TOS, Service, termination of Service etc.,) shall be in writing, in English and shall deemed given if delivered personally or by commercial messenger or courier service, or mailed by registered or certified mail (return receipt requested) or sent via email/facsimile (with acknowledgment of complete transmission) to the following address: (a) If to Emma Horne Travel, at info@emmahornetravel.com at the address posted on the Website. (b) If to a non-registered User, at the communication and/or email address specified in the application form availing of a Emma Horne Travel Services. (c) If to a registered User, at the communication and/or email address specified in the registration form. Notice shall be deemed to have been served 48 hours after it has been sent, dispatched, displayed, as the case may be, unless, where notice has been sent by email, it comes to the knowledge of the sending party, that the email address is invalid.

GOVERNING LAW:
THIS AGREEMENT AND EACH TOS SHALL BE GOVERNED BY AND CONSTRUCTED IN ACCORDANCEWITH THE LAWS OF INDIA WITHOUT REFERENCE TO CONFLICT OF LAWS PRINCIPLES ANDDISPUTES ARISING IN RELATION HERETO SHALL BE SUBJECT TO THE EXCLUSIVEJURISDICTION OF THE COURTS OF NEW DELHI.



Reservation, Payment and Cancellation terms and Conditions:
-    To confirm bookings 50% advance payment required immediately.
-    Full payment required 40 days in advance of travel.
-    10% Cancellation charges apply 40+ days prior to travel.
-    50% Cancellation charges apply 40 – 22 days prior to travel.
-    75% Cancellation charges apply 21 – 8 days prior to travel.
-    100 % Cancellation charges apply 7 days prior to travel.
100% Cancellation charges apply once trip is underway


Refund Mode and Policy

All the eligible refund will be processed within 10 working days after receipt of refund request and refund amount in trnasfered to customer account using NEFT Mode for Indian CLients and for International Clients the Amount is wire transfered by our bank on instructions.


The Last date of updates of the terms and condition are 22 September 2015 at New Delhi Office of EMMA Horne Travel